Employees of companies from the insurance and financial services industry.
Join in the quest to impact CX through five customer-focused missions highlighting:
- Empathy
- Listening to the Voice of the Customer (VOC)
- Journey Mapping
- Customer Experience Advocacy
- Customer-Centric Culture
Assume various roles — and situations — in which your decisions will affect the customer’s experience and relationship with the company. Each mission reinforces how customer expectations are changing and incorporates technology-enabled interactions.
Impact Cx: The Quest is ideal for all employees in a life or property/casualty insurer who are familiar with insurance products and operations, as well as for those who work in outsource organizations that service life and p/c products.
The participation fee may be subject to changes based on LOMA policy.
Investiția necesară pentru a participa la acest curs include
- accesul pentru o perioada de 6 luni la platforma de elearning si sustinerea unui test de evaluare
CX 50 Overview
Impact Cx: The Quest is an interactive, decision-based, gamified course that helps organizations create a unified customer-first mindset among all employees. It transforms employees into customer advocates who demonstrate empathy and sound judgment in meeting customer needs — and improving the overall customer experience — at key touchpoints in the customer journey.
The learners will be awarded with a personalized certificate upon the successful completion of the course and the related I*Star (Individually Scheduled Test and Results) exam within 6 months after the enrollment.
Language: English
The course is online can be accessed both from computer and mobile devices.